Frequently Asked Questions
Frequently Asked Questions
The company is not responsible for any inconvenience caused by construction works in the vicinity of the reserved villa and is therefore exempt from any obligation to compensate or relocate guests for this reason.
Yes, you can make a reservation directly through your preferred booking platform. Alternatively, you may book directly with us and enjoy a special 15% discount. Contact us so we can guide you through the process.
Yes, commercial use of the properties is permitted. The rates shown on our website apply to holiday rentals. Costs for productions or events will be determined by a fixed quotation.
Accommodation as specified, bed linen and towels, electricity, an initial supply of toilet paper, soap and dishwashing detergent, and end‑of‑stay cleaning.
Children over 2 years old must be included in the calculation of the reservation cost.
Yes, we can provide one cot free of charge and one highchair for most villas. You must request it when booking. If there is any additional cost, we will inform you at the time of reservation.
Yes, bed linen and bath towels are provided.
Yes, final cleaning is included in the reservation price.
Yes, each villa includes an iron and ironing board.
Yes, each villa includes one hairdryer per bathroom.
Yes, the accommodation is equipped with local sockets. If you are travelling from another country, you may need to bring your own adapters for your electrical devices.
A local cable or satellite service is provided depending on the country you are visiting. Some English‑language channels are available. All villas have Smart TVs, giving you access to supported streaming services.
Yes, we will be happy to assist you. Please check our service catalogue and contact us.
Transfers are not included in the reservation cost. Please check our service catalogue and contact us if you would like airport pickup and/or delivery of your rental car to the villa.
Yes, please check our service catalogue and contact us.
Yes, the pool is for the exclusive use of the house.
Pools are heated year‑round at no additional cost, with temperatures ranging between 26°C and 28°C depending on weather conditions.
Check‑in is available after 15:00 and check‑out until 10:00. If you have early or late flights, we will try to be flexible depending on availability. Please contact us.
All our properties require a damage deposit, the amount of which depends on the category of the reserved villa.
The deposit must be paid before check‑in and is refunded within a maximum of 2 days after departure. The refund is issued using the same method of payment.
After confirming your reservation, we will send you instructions on how to reach the property.
Before your stay begins, we will contact you. We will attend to your inquiries or complaints during your stay by phone or messaging.
Generally, pets are not allowed.